Frequently Asked Questions

What is Build a Haus?

Build a Haus is an online educational organization created by Jason Wong with the goal of creating a set of online tools that help educate students on the framework to create an eCommerce business. It covers topics such as supply-chain, fulfillment, legal structure, design, and other steps within the brand development process. The class is taught by Wong and features a number of other experts in different fields of marketing and business in the form of interviews. 


What format do the courses take?

Build a Haus is an engaging online experience that allows you to learn at your own pace. The curriculum for each section is designed by Jason Wong and team, and includes extensive pre-recorded video content, bonus templates, assignments, and questions to guide you to explore additional opportunities. The videos are viewable at any time, and they can be paused, fast-forwarded, and re-watched as many times as you'd like. 


What does the enrollment fee include?

Whether it is a split-payment plan or a one-time fee payment, you will have unlimited lifetime access to the class and all additional videos that the instructors will upload. 


Am I able to interact with my instructor? 

Some of our instructors may provide feedback to select students on student questions or work. We may also partner with instructors from time to time to host special live Q&A sessions and opportunities for student participation. We cannot guarantee instructor-student interaction but will inform students if and as these opportunities become available. One-on-one mentorship packages are also available for you to purchase through the store. 


What type of device / browser do I need?

You can view classes on any internet-enabled device, on any modern browser.  


Is there homework with the course?

There are suggested exercises to practice the skills being taught - but no assignments are required. 


Can I download the videos? 

No, the videos are not downloadable - but they are available in your account at any time, ready for viewing (and re-watching) at any time.


What is your refund policy? 

No refunds are available to be given due to the structure of the class being pre-recorded and are susceptible to individuals taking advantage of the refund options. If you feel that you are entitled to a refund for reasons that should be discussed with us, please don't hesitate reach out to us by email. 


I have more questions. Who do I reach out to? 

You can reach us at [email protected]


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